TERMS OF BUSINESS

Accounts


Payment in advance at point of confirmation of order, unless an authorised Credit Account has been opened at the soul discretion of Tropicals Direct Ltd.

Products


All Products are subject to availability; notification of any amendments to an order will be given before dispatch; the customer will have this opportunity to accept or decline the amendments.
All sizes given are a guide measurement and liable to change.

Prices


All prices quoted exclude VAT and delivery charges.
Prices quoted are correct at the time published; Prices, discounts, and charges maybe subject to alteration; all customers will be notified in writing prior to any changes taking affect. Tropicals Direct Ltd will not be liable for any errors and/or omissions made in any publication.

Orders


Once an order has been received/taken; Tropicals Direct Ltd will confirm the order, in writing or by verbal communication. From this time the customer will have 24 hours to amend/cancel the order. If no amendment or cancellation is taken, it shall be deemed that the order is correct and placed with relevant suppliers, once this is done the customer is fully liable for the full value order and any costs incurred.

Cancellation Policy


All standing orders entered into will require seven days notice for cancellation unless otherwise agreed in writing by Tropicals Direct Ltd. Any orders already placed that crossover this cancellation notice, cannot be cancelled and the cancellation will then stand as of the next clear order date.
Cancellations will only be accepted in the following way: verbal notice followed by written notice within 24 hours of the order being placed.
Tropicals Direct will not accept cancellation of any order once the order has been placed with our suppliers.
Tropicals Direct shall not be held liable for any loses suffered in the event of Tropicals Direct Ltd cancelling an order due to events beyond their control.

Delivery


A third party will carry out all deliveries, unless otherwise agreed.
All charges for delivery will be added to the value of the invoice.
All goods should be checked immediately upon receipt and Tropicals Direct Ltd should be advised of any damaged products received immediately; no liability will be accepted after 24 hours from receipt of goods.
Until Tropicals Direct or their Agent makes collection, the goods should be stored in accordance to the guidelines given at the time the claim is made. No part of the claimed damaged goods may be used, sold or destroyed, without prior authorisation from Tropicals Direct Ltd. None acceptance of delivery, does not release the customer from any charges due for those goods, delivery and return delivery.

Payment


ALL CREDIT ACCOUNT INVOICES ARE DUE FOR PAYMENT STRICTLY WITHIN 14 DAYS FROM THE DATE OF INVOICE.
We accept all major credit and debit cards.
Any invoice not paid within this time will incur interest charges at the maximum amount legally permissible. Any charges incurred by Tropicals Direct Ltd, whilst in pursuit of any overdue invoice shall be borne by the customer concerned.